Privacy Policy

Effective Date: 19 March 2025

1. Introduction

SERVICIOS DE TECNOLOGÍA GOTU, S.A. DE C.V. (“GOTU”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our break and fix computer repair services. or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

◦ Personal Information: This includes your name, address, email address, phone number, and any other contact details you provide when entering into a service agreement with us.
◦ Technical Information: Details about your computer hardware and software, including model numbers, serial numbers, and any other relevant technical specifications required to perform repairs.
◦ Service Information: Information related to the nature of the repair services you have requested, including any specific issues or symptoms reported.

3. How We Use Your Information

GOTU uses the information we collect for the following purposes:
◦ Service Provision: To facilitate and ensure the effective delivery of our repair services to you.
◦ Customer Support: To communicate with you about your repair service, provide updates, and address any questions or concerns you may have.
◦ Service Improvement: To enhance and improve our service offerings based on feedback and technical assessments.
◦ Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:
◦ Service Providers: With trusted service providers and partners who perform technical services on our behalf, such as diagnostic services, repair services, and customer support.
◦ Legal Obligations: When required to comply with legal obligations, court orders, or governmental requests.
◦ Protection of Rights: To protect the rights, property, or safety of GOTU, our customers, or others.

5. Data Security

We implement reasonable security measures to protect the information we collect from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee security.

6. Your Privacy Rights

You have the right to access, update, and correct your personal information. You may also have the right to request the deletion of your personal information, subject to legal and contractual restrictions.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at support@gotu.it.com